Frequently Asked Questions About The ResQUp

Frequently Asked Questions

How do I use the ResQUp safely?

The ResQUp is intended for the specific purpose of making it possible for an individual to negotiate their way up to a chair height (generally ~18 inches). One of three methods usually works for most people. All three methods require minimal or no additional assistance from a caregiver;

  1. pushing themselves up using their hands (Illustration A),
  2. pushing themselves up using their elbows and legs (Illustration B), or
  3. climbing up on their hands and knees (Illustration C).

If you do not have sufficient upper body strength, you may not be able to lift yourself a height of 4½“ to the first level. In this case, you will need additional assistance from a caregiver.  

Physical Therapists significantly improve mobility to perform daily activities. Please consult a physical therapist or qualified healthcare professional if you have any questions about whether the ResQUp is an appropriate device for you to use.

  • The ResQUp SHOULD NOT be utilized if the fallen individual reports pain or if any injury is suspected. The ResQUp is designed to assist those with a NON-TRAUMATIC fall only.
  • If any injury to the fallen is suspected, call 911 at the in-home setting. At the healthcare setting, the fallen should be attended and assessed per the facility’s healthcare policy or procedure.
  • The maximum patient weight limit of the is 300 lbs. Exceeding this limit may cause collapse of the unit and possible injury.
  • The ResQUp IS NOT intended to be used as a foot stool, or to be stood upon (Illustration D above). Doing so may result in a fall and injury!
What is the best method to open, close, and carry the ResQUp device?

The best methods in which to utilize your ResQUp® device has been videotaped and provided to you on a DVD that accompanied your ResQUp® on delivery, In the event you misplace or lose the DVD, please refer to the information provided in this website. Your safety is of the highest importance to us at Safe Patient Solutions. Do not hesitate to contact us should you have any questions or concerns.

Should I routinely practice using my ResQUp device or just have it ready in the event I fall?

It is very important that individuals become very accustomed to how to carry, open, ascend, and close the ResQUp® device. You will want to become very familiar and confident that you can utilize the ResQUp® to get yourself up to a chair height should you fall. It is strongly advised that you practice a couple of times initially depending on how much upper body strength or lower body strength you have. If you rely primarily on your upper body to ascend, you may become more fatigued more quickly than a person with good upper and lower body strength.

It has been cited in literature that more than 40% of community living elders who experience non-traumatic falls are unable to rise from the floor without assistance (Tinetti, Liu, and Claus 1993). You do not want to be unprepared in the event you fall and need to get up!

Where should my ResQUp be best kept at my home?

Most falls are likely to occur near the bedroom and bathroom areas. It is very important that night lights be placed in a bedroom, clutter minimized to avoid tripping, and throw rugs be removed to minimize fall risks. Consider a Physical/Occupational Therapy home safety evaluation. Visit for additional home safety advice.

Are discounts available for volume ResQUp purchases?

Yes. Please complete the “Contact Us” questionnaire and a customer service representative will provide you with a quote.

What are the dimensions and weight of the ResQUp?

The ResQUp occupies approximately 32”x 26” inches of space when unfolded and 32” x 11” in a folded position. The ResQUp® is about 14” tall. The carrying weight of the ResQUp® is 15 pounds.

What is the ResQUp warranty?

The ResQUp® is warranted for materials and workmanship for 1 year following the date of purchase. We are proud to say that the ResQUp® is 100% manufactured in America from recyclable materials.

Where can I get more information about “Safe Patient Handling”?

There are several informative websites on this topic. Among the most informative are the following: American Nursing Association (ANA) “Handle with Care Fact Sheet” website, Veterans Administration, & National Institute for Occupational Safety and Health.

How do I clean my ResQUp?

Using soap and water or any other antiseptic cleaner works best. Please see “Cleaning Instructions” for more details.

Can I buy multiple units at one time?

Purchasing multiple units in bundles of 2 or 4 is the most cost effective, in order to reduce shipping and handling costs.

How long does it take for my ResQUp to be delivered to my home or business?

Please allow up to 2 weeks for delivery. We make the best attempt to process all orders promptly.

Are there any other additional uses for the ResQUp device?

The ResQUp® can be also utilized as an upper body strengthening device. By holding the lower level handles that are at a 4-1/2”, a person can then lift their bottom off the floor. This type of exercise is called “scapular depressor” strengthening. The ability to lift one’s body weight a few inches is a commonly performed exercise in a Physical Therapy clinic to improve mobility. Individuals need adequate upper body strength for a variety of functional activities, such as being able to scoot up in bed, pressure relief to prevent pressure sores, or transfer one’s self off a chair/commode.

Why is the ResQUp needed when there are other devices available to get a person up from the floor?

After carefully reviewing all the available “up-from-the-floor” devices currently on the market you will see that the ResQUp® is the preferred device. Inflatable devices can cost $2,000 – $3,000, often require a lot of floor space to inflate for use, and the fallen is passive during their fall recovery process. Other devices on the market are not ergonomically designed for safety, some do not protect fragile skin, and do not allow a means to ascend with the elbows should a painful hand/wrist condition exist.

Why would I need a ResQUp at my home?

Healthcare workers are encouraged to utilize floor or ceiling mounted lifts to assist a fallen patient off the floor. Most individuals do not have access to expensive lift devices because of the cost and they are often very large and inconvenient to store. The ResQUp® is a simple, practical, and affordable device that allows individuals a means to participate in their own fall recovery or to get to the floor and back up to exercise, improve one’s overall mobility, play with their pets, or play with grand-children.

Can I safely lift somebody off the floor if I use good body mechanics and my strong legs?

No. Scientific research has demonstrated that “THERE IS NO SAFE WAY TO LIFT A PATIENT”. Not even with 2 strong individuals performing the lifting. The National Institute for Occupational Safety and Health (NIOSH) has arrived at a weight of 35 lbs being the most any healthcare worker should lift because exceeding this amount of weight has shown to damage the spine.

Who invented the ResQUp device?

A licensed Physical Therapist with a certification in ergonomics developed the ResQUp®. Dr. Al Peraza PT, DPT with more than 20 years of clinical experience was motivated to create a simple, portable, and inexpensive device to assist those with mobility impairments. Please read Our Story for additional details on how and why the ResQUp® was developed.

Will the ResQUp place too much strain on my shoulders when raising myself up the to a chair height?

The ResQUp® was purposefully designed so an individual will have the least amount of shoulder strain, yet generate optimal strength to negotiate one’s self up to each of the three risers. The shoulder will have a similar amount of load as if you were to raise yourself up from a chair using armrests.

Should I attempt to use the ResQUp if I hurt myself after falling?

DO NOT ATTEMPT TO MOVE ANY BODY PART THAT IS PAINFUL AFTER A FALL. The ResQUp® is designed to assist those up who have had a non-traumatic fall. If you experience pain moving any body part after having fallen, call 911 for immediate medical assistance.